Consumer Convenience Quotes

In 1990, if I wanted a pair of Calvin Klein jeans I had seen in a magazine, I'd head to the mall, sift through piles of inventory to find my size, try them on, ask the opinion of the often inexperienced sales associate, wait in line to check out, pay, and head home. The process was linear and ripe for improvement.

You know what I like about the American form of government? They've worked things out so that you're never far from a 7-Eleven.

The Fresh Direct model doesn't work.

People will steal it if you don't make it easy to buy it.

The market performs miracles so routinely that we take it for granted. Supermarkets provide 30,000 choices at rock-bottom prices. We take it for granted that when we stick a piece of plastic in a wall, cash will come out; that when we give the same plastic to a stranger, he will rent us a car, and the next month, Visa will have the accounting correct to the penny. By contrast, "experts" in government can't even count the vote accurately.

The real liberators of American women were not the feminist noise-makers, they were the automobile, the supermarket, the shopping center, the dishwasher, the washer-dryer, the freezer.

Until Amazon creates a drone that can cut your hair, there's a physical and real reason to come to the store.

Uber was probably the perfect inflection point of a world that is changing so fast in terms of consumers that are... pushing that button and using the mobile phone as the remote control for their life.

In America, the distance between wanting something and having it delivered to your living room is not terribly great.

In business, one of the challenges is making sure that your product is the easiest to experience and complete a sale.