When a customer enters my store, forget me. He is king.
When I was in high school in Los Angeles, my mother, who was a speech therapist, agreed to stay over the weekend with one of her clients and his little sister while the parents went away on vacation. She brought me along.
I was not a great bartender, but I did OK. I wasn't great at being efficient behind the bar, but I was pretty great at talking to people. I was a pretty good waiter. It was painstaking to get me to care about the clientele of some of these places I was working at.
Anytime you're tempted to upsell someone else, stop what you're doing and upserve instead.
Think of yourself as a resource to your clients;an advisor,counselor,mentor and friend.
With all my clients I work with, they all have their absolute specialness about them.
The place was built on the premise that people want to gamble, and they may as well do it here. They look after their clientele, and, hell, they treat me like I'm one of their family.
It's all a matter of how agents want to handle their clients.
I would think anyone who does anything is always concerned about their customers.
I'm an athlete rep, so I'll be available if they need me for anything.
Being a barber is about taking care of the people.
