Mark Goulston Quotes
The amygdala is like a point guard in the emotional part of your middle brain. When it is overwhelmed, it hijacks you away from being able to access your upper rational brain and think and assess what to do. It essentially disables your ability to think.
Citations
Goulston, Mark. Just Listen: Discover the Secret to Getting Through to Absolutely Anyone. AMACOM, 2009.
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Mark Goulston is a psychiatrist, executive coach and consultant to major organizations. He is the inventor and developer of the process called Surgical Empathy whereby using targeted and focused empathy, one is able to break through to people and free them from internal emotional and psychological blocks that can impair their functioning, well-being and satisfaction in life.