Steve Wilkos Quotes

A really good uniformed cop has tremendous people skills, and they learn how to read people.

I feel like I've always been a great mediator.

Conflict resolution, all those things, are important. When you're in a group environment, you have to have those. If you don't, things fester. Have the conversation. Resolve it. Move forward.

If I had a row with my husband, it's not going to work my saying, 'Right, if you don't do what I want, I'm going to walk out.' It doesn't work on any level. What you do is you go in and you say, 'I have a problem. You have a problem. Let's try and sort this out together.' You don't come to an agreement with people who you're falling out with badly.

I do believe that any conflict has a better chance of being resolved if two people can come face to face.

Negotiation is empathy. It's almost trite to say that if you can't put yourself in the seat of the other person you're speaking with, you're not going to do well. It's not about being a bully, not about making offers people can't refuse.

We talked about the resources that the justice department has available to help them -- the technical assistance to ensure that we're diffusing situations, not encouraging them to spiral out of control.

I've got a knife and I want to talk to you I've got a prayer and I want to carve it to you I've got no chance, that's why I'm looking to you O Lord, ride with me

Every cop will tell you that their real job is being a social worker. That's what they do all day. The large majority of police officers in this country never even draw their gun, let alone fire it. They do conflict resolution, right? And if that's their job, why do they need to look like they're an occupying force?

The essential function of the State is to maintain peace, justice, law, and order, and to protect the individual citizen against aggression, violence, theft, and fraud.

The reason to moderate is to avoid having to quit.

A criticism is just a really bad way of making a request...so just make the request.

Even when the views are contradictory, talks are the only way forward and problems should be resolved through dialogue.

Why do we have to talk about it? Why? I never saw anything like this. Every time we're going to attack somebody we explain....

Remember, it takes two to make an argument. The one who is wrong is the one who will be doing most of the talking.

You've got to be able to know someone really well to be able to have a row and then also walk away from it and not have it matter, especially in this business. That doesn't mean to say we have many rows but I think the nearest thing to a row would be just flatly disagreeing with something .

The Peacekeepers had a tradition that every problem had a solution. It was a nice slogan. Wasn't true, but it sounded good.

I can cope with nine of them, so they ought to be able to stand one of me. They could end the tiresomeness and stubbornness by giving me what I want.

By mutual respect, understanding and with good will we can find acceptable solutions to any problems which exist or may arise between us.

When people respond too quickly, they often respond to the wrong issue. Listening helps us focus on the heart of the conflict. When we listen, understand, and respect each other's ideas, we can then find a solution in which both of us are winners.

If each side had been frankly contending for its own real wish, they would all have kept within the bounds of reason and courtesy; but just because the contention is reversed and each side is fighting the other side’s battle, all the bitterness which really flows from thwarted self-righteousness and obstinacy and from the accumulated grudges of the last ten years is concealed from them by the nominal or official "Unselfishness" of what they are doing or, at least, held to be excused by it.

Conflict is like cancer; early detection increases the possibility of a healthy outcome.

I hate to be a kicker, I always long for peace, But the wheel that does the squeaking, is the one that gets the grease.

No problem is so deep that it cannot be overcome, given the will of all parties, through discussion and negotiation rather than force and violence.

The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.