Louis V. Gerstner Jr. Quotes
It is not about bits, bytes and protocols, but profits, losses and margins.
Gerstner, Louis V. Who Says Elephants Can't Dance? Inside IBM's Historic Turnaround. HarperBusiness, 2002.
When earning money is the primary driver of a business, that business has come under the control of people who no longer have the vision, interests or focus of the founders and the people who originally made it what it was. Making money is an important part of making a successful company, but if that is all, then unless one is an investor, there is no great advantage to becoming a customer. All of the great new companies started with a vision that may have included making money but went far beyond that.
Louis Vincent Gerstner Jr. is an American businessman, best known for his tenure as chairman of the board and chief executive officer of IBM from April 1993 until 2002, when he retired as CEO in March and chairman in December. He is largely credited with turning IBM's fortunes around.