Patrick Lencioni Quotes

I don't think value to the customer is achieved at the expense of employees' welfare.

Creating a strong company culture isn't just good business. It's the right thing to do, and it makes your company better for all stakeholders - employees, management, and customers.

We're very much in the people business in that there are two important groups you have to work with: customers and employees.

I do not work for the shareholder, to be honest. I work for the customer.

Your typical business just measures the metrics that have to do with the profitability of the business one way or another. But you can have metrics that measure employee happiness and the morale. You can also do direct customer surveys; you can track it over time. You can do supplier satisfaction scores as well.

We would rather have our employees running our business.

The notion that employees and companies have a social contract with each other that goes beyond a paycheck has largely vanished in United States business.

Everyone talks about building a relationship with your customer. I think you build one with your employees first.

Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

Chick-fil-A is what it is today because of its people, purpose and product.

When leaders throughout an organization take an active, genuine interest in the people they manage, when they invest real time to understand employees at a fundamental level, they create a climate for greater morale, loyalty, and, yes, growth.

Happy employees build great products, and they take care of customers.

If you're thinking about your brand over your people, you've lost yourself.

I'm a big believer that if you're happy and your employees are happy, your customers are going to be happy. If you're unhappy and your employees are unhappy, there's no way your customers are going to be happy.

Everybody knows: people, operations, and the HR component of Google is one critical strategic asset that we have.

LVMH is not just about numbers. It's about people.

If you fire people, you fire customers.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

As a CEO, you get sucked into dealing with all the tasks of being a CEO. There's a big meeting, a big discussion, and you get into all the big issues, which is your job. But what CEOs often lose sight of is that it's all about the people who work for you. For every 1,000 decisions, 999 were being made when I was not in the room.

Stay externally focused - on your customers - and focus internally when you have to hire.

I have a foundational belief that business results start with culture and your people.

You spend money on Internet connection for your employees. Why not spend money on the energy that fuels their brains?

Building human-centered organizations doesn't imply a return to the paternalistic, corporate welfare practices of the 19th century. Most of us don't want to be nannied.

The future of any corporation is as good as the value system of the leaders and followers in the organization.