Margaret Heffernan Quotes
I hate people walking down the street listening to the soundtrack of their lives which responds to them but not their setting. I hate the overspill of sound which metro and subway riders are oblivious to because they notice no one and nothing around them.
Citations
Heffernan, Margaret. Willful Blindness: Why We Ignore the Obvious at Our Peril. Walker & Company, 2011.
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Margaret Heffernan (born 1955) is an entrepreneur, CEO, writer and keynote speaker. She is currently a Professor of Practice at the University of Bath School of Management in the UK.