John Pritzker Quotes

The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.

I don't really care about, Oh I really have to sell these things.

In my experience, most small businesses are worried about the client fulfillment - 'getting the Job done' - and lead generation far more than they are in how the sales process flows.

I grew up watching my mom and dad selling rooms in our motels. We had CEOs coming to our house so that my dad could persuade them to have their executives stay in Hyatt hotels.

I used to work in hotels and have very fond memories.

I've done the day jobs and slung towels at the Beverly Hills Hotel.

I like people. Listen, if you're a hotelier, if you're a creative person, and you're working with the things that I do, then you have to like people; otherwise, you simply can't get anywhere.

I am not angry. I am just disappointed that, once again, a hotel has tried to convince me it will move heaven and earth to ensure I am comfortable when, in reality, it won't even pass me the coffee pot!

Those bellhops in Miami are tip-happy. I ordered a deck of playing cards and the bellboy made fifty-two trips to my room.

A hotel is a place that keeps the manufacturers of 25-watt bulbs in business.

A hotel is a hotel all the world over, a place essentially vulgar, commonplace, venal, the travesty of a human home.

Like the theater, offering food and hospitality to people is a matter of showmanship, and no matter how simple the performance, unless you do it well, with love and originality, you have a flop on your hands.

When you do more than you're paid for eventually you will get paid for more than you do. This is a basic truth that also applies to Business, Sales or anything you do. Whatever your endeavor always provide more service than you get paid for and you will develop a reputation that will separate you from the rest.

Bad roads and indifferent inns, ... the continual converse one is obliged to have with the vilest part of mankind - innkeepers, post-masters, and custom house officers.

...the waiter has to come from a place of concentration, subjugation, and complete, limitless service. Nothing is too much trouble. The customer is always right, even when he is wrong. There is no limit to what you will do to serve while that person is in your bar and in your care.

The service in L.A. is the best. You don't get sarcastic, surly, fed-up waiters and waitresses like you do in England. They're good at their job and they're there for the customer. The only depressing thing is a lot of them have written more screenplays than me.

Power stems from 'rainmaking,' as law firms put it: the ability to bring resources into the company.

Stop selling. Start helping.

You always get that one customer that decides that your name is boy. Or something. It certainly reinforces a respect I already had for people that are in the hospitality industry.

I was a waitress. I was pretty good at it. I liked to solve those puzzles-you know, when to put the dinner order in, that sort of thing.

First, in order to build a business, you have to be able to sell because Sales = Income. When income is lacking, it's usually because the owner doesn't like to, doesn't know how to, or is simply reluctant to sell. Without sales, however, you have no income.

There’s something wonderful about entertaining people on vacation. Everyone is there to have a good time.

And through the hall there walked to and fro A jolly yeoman, marshall of the same, Whose name was Appetite; he did bestow Both guestes and meate, whenever in they came, And knew them how to order without blame.

You might be a redneck if motel 6 turns off the lights when they see you coming.

I can always go back to waiting tables, but I won't be very good at it. I'll never be good at it.