I am looking at it from the point of view of a harried user, which I am, and I believe that I am much more like the typical non-technical harried user than I am like the people who smoothly operate everything.
It doesn't matter how good your product solution is if users don't enjoy or understand how to use it.
We created materials to explain Slack to individuals - what it was for, how it worked, what you're supposed to do - but we also built resources for team administrators. We wanted to give them ammunition to help convince the team.
From activism to socialising to starting new bands, 99% of everything that happens on MySpace is fun and positive. But with that many people, there's going to be a few bad apples, which presents challenges.
It turns out that we can build perfectly secure software, and yet people can still get hurt.
We want all users to be safe on Roblox, and we will continue to invest in the safety of the game so it is a positive, productive, fun, and protected space for our community.
My background was computer science and business school, so eventually I worked my way up where I was running product groups - development, testing, marketing, user education.
I think, with any new product that's difficult to understand, there are always lots of questions and criticism. I think we have all the right criticism. We're just going to keep executing on what we believe.
The real question for me is, do people have the tools that they need in order to make those decisions well? And I think that it's actually really important that Facebook continually makes it easier and easier to make those decisions... If people feel like they don't have control over how they're sharing things, then we're failing them.
Most of the computer compromises that we hear about use a technique called spear phishing, which allows an attacker access to a key person's workstation. It's extremely difficult to defend against.
As software began to be sold to people who would never consider themselves technical, it suddenly became clear that you needed people who spoke their language.
You can have the best technology in the world, but if you don't have a community who wants to use it and who are excited about it, then it has no purpose.
Many Android users aren't aware of some the things that Android can already do such as supporting the enforcement of companywide security policies, encrypting phone data and providing e-mail and calendar widgets that update in real-time. Our job is to help people and businesses discover and use these features.
