You must have the ability to recognize good design and good user experience. These are core things at Airbnb. It doesn't matter which department you're in.
Design is people.
Companies that are design-led understand that design is not a deliverable; it is a profound manifestation of the human spirit.
My philosophy is, if I can provide a solution that the end user truly enjoys, then I think I have a chance.
We learned that very few people care how you accomplish something. Instead, these people care more about whether you create value for your end user.
When an American veteran comes to VA, it is not up to him to employ a team of lawyers to get VA to say yes. It is up to VA to get the veteran to yes, and that is customer service.
The user, not the ISP, should be the kingmaker of apps.
We continue to focus on actually solving problems that real people have and not being distracted by what power users want.
