Design is a funny word. Some people think design means how it looks. But of course, if you dig deeper, it's really how it works.
Any product that needs a manual to work is broken.
Design is not just what it looks like and feels like. Design is how it works.
Most people make the mistake of thinking design is what it looks like. People think it's this veneer - that the designers are handed this box and told, 'Make it look good!' That's not what we think design is. It's not just what it looks like and feels like. Design is how it works.
What matters is 'Have you done a better job of making our experiences feel like home on Windows?' That's our real goal, and that's what we're going to stay focused on.
The middle of the road is all of the usable surface. The extremes, right and left, are in the gutters.
Products have to be designed in a way that they are comprehensible.
But I think it's always difficult when a product that you're using and accustomed to changes.
Keeping it simple for the consumer is incredibly dire.
The utmost thing is the user experience, to have the most useful experience.
You cannot understand good design if you do not understand people; design is made for people.
We've tried to simplify the site because some people found it too difficult to use and were intimidated by it.
The most promising ideas begin from novelty and then add familiarity.
The only important thing about design is how it relates to people.
If a chair or a building is not functional, if it appears to be only art, it is ridiculous.
Attractive things work better.
Accessible design is good design.
The design of everyday things is in great danger of becoming the design of superfluous, overloaded, unnecessary things.
Good design makes a product understandable.
Things that are complex are not useful, Things that are useful are simple.
We should work for simple, good, undecorated things, but things which are in harmony with the human being and organically suited to the little man in the street.
Good design to me is both appearance and functionality together. It's the experience that makes it good design.
Design has to work. Art does not.
You must have the ability to recognize good design and good user experience. These are core things at Airbnb. It doesn't matter which department you're in.
Design means being good, not just looking good.
