It's always better to speak the language of the team. Not only for the direct contact with everyone - sometimes it also helps you to understand the mentality of the people in the team a bit better.
There's going to be situations that you get into that you're going to need help, for sure. But for the most part, I think coaching is just understanding who you have and your team, understanding yourself, and understanding the situation.
I understand my teammates. I know which teammates you can get on during the game, and which respond better to constructive criticism.
It is important to understand what your team can do.
I put that on myself with not telling the Knicks. It was just bad timing but I'm not perfect, far from it. The front office and my teammates, they knew where I was coming from when I told them what happened.
I don't think my players are robots. They are humans and make errors.
It's important to get to know people, to get an idea of the culture of a club, and to understand how it works.
I'm not getting frustrated... we all knew from the start that this would be a long process.
For every manager, it is important to explain your ideas. It's very important the club understand those ideas and are ready to work together.
I found a very comfortable style in that if I know everyone's job around me, it's going to make me better at my job.
I believed that we had to answer the question: Why are we doing this? And it wasn’t until we started to articulate, internally as an organisation, that it was about using the Games to inspire young people to participate in sports that we each understood what we had to do.
Russell Wilson knows who he is. He’s not a running quarterback, he’s not a throwing quarterback – he’s an athlete back there playing the quarterback position. He knows that, he understands it and his team allows him to be who he is.
It's special - when you start playing, you are aware of names like Wayne Rooney and Robin van Persie; you have seen them playing and know what great players they are. So it's fantastic to have a chance to line up with them. I'm really pleased with how that understanding has started off.
Whether it's the best player or the 12th man next to the Gatorade cooler, understanding the personalities on your team is key.
For Customer Development to succeed, everyone on the team - from investor or parent company to engineers, marketers and founders - needs to understand and agree that the Customer Development process is different to its core.
