Service Interaction Quotes

Working for several years as a waitress, you learn really quickly a couple of default scripts, so you know exactly what the interaction is going to be when the person sits down at the table.

Well Web services are nothing more than a way for users to interact with applications.

When I go to a library and I see the librarian at her desk reading, I'm afraid to interrupt her, even though she sits there specifically so that she may be interrupted, even though being interrupted for reasons like this by people like me is her very job.

The only purpose of customer service is to change feelings.

I'm like a waiter and you something like a hater with trays in both hands, place an order I can cater.

Look for when the environment is changing - the big shift now is mobile Internet. It's really happening big-time. The way you interact with services on a smart phone compared to the Web is quite different, so there's a huge opportunity.

Refills are free,” the waitress tells us with a frown, like she’s hoping we’re not the kind of people who ask for endless refills. I am already pretty sure we are exactly those people.

The customer will become so integrated into the production process that we will find it more and more difficult to tell just who is actually the consumer and the producer.