Quality Perception Quotes

Quality is not an absolute measure. It doesn't mean 'deluxeness' or 'perfection'. It means keeping the promise the customer wants you to make.

Quality isn't a thing. It is an event.

I don't think it ever does any harm in any business to feel that there is someone there who cares about it. If you look at any business, fashion being the most obvious, the aura, or the reality of the designer, is part of what creates it. It's true in luxury goods stores and in good food stores. It leaves a palpable sense that someone cares.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Our ability to perceive quality in nature begins, as in art, with the pretty. It expands through successive stages of the beautiful to values as yet uncaptured by language.

Why is it when we have a bad experience with a product, we assume it is us, but a bad experience with food, we blame the food?!

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

You know, if you love something, you should love it regardless of whether it costs five dollars or 500 or 5,000 dollars. Unfortunately, that's not the way our culture works, and we do collectively buy into this idea that things that are more expensive probably have more value.

You can only know a good wine if you have first tasted a bad one.

It's not the medium, but the quality of perception and expression, that determines the significance of art.

High horns, low horns, silence, and finally a pandemonium of trumpets, rattles, croaks, and cries that almost shakes the bog with its nearness ... A new day has begun on the crane marsh. A sense of time lies thick and heavy on such a place ... Our ability to perceive quality in nature begins, as in art, with the pretty. It expands through successive stages of the beautiful to values as yet uncaptured by language.

Product quality has almost nothing to do with defects or their lack.

Even though quality cannot be defined, you know what quality is.

The latter part of bull markets are typically led by stocks that are seen then as high quality, but the ones that do best are the ones that weren't seen as such high quality before.

Nice clothes fall apart. Nice clocks don't work. Bits fall off the nice cooker. It is hard to accept that pricing is unrelated to quality, but it's plainly true. Nowadays, we pay the price that satisfies our particular personality type; and then we live with the painful consequences.

In a way, the sense of quality has improved, the status symbol of the small things is gone, and it is acceptable to use stainless steel, even if the neighbour uses silver.

Our ability to perceive quality in nature begins, as in art, with the pretty.

Quality... you know what it is, yet you don't know what it is.

Much of what passes for quality on British television is no more than a reflection of the narrow elite which controls it and has always thought that its tastes were synonymous with quality.

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

One man's content is another woman's crap. And the crappy content - let's call it crontent - will never go away.

Consumers will purchase high quality products even if they are expensive, or in other words, even if there are slightly reasonable discount offers, consumers will not purchase products unless they truly understand and are satisfied with the quality. Also, product appeal must be properly communicated to consumers, but advertisements that are pushed on consumers are gradually losing their effect, and we have to take the approach that encourages consumers to retrieve information at their own will.

One glass of water doesn't equal another. One may just appease the thirst, the other you may enjoy thoroughly. In Japan, people know about this difference.

There is no bad whiskey. There are only some whiskeys that aren't as good as others.

A good rapper is a good rapper, a good album is a good album. I don't think anyone is inherently good.