Public Service Delivery Quotes

With bad laws and good civil servants it's still possible to govern. But with bad civil servants even the best laws can't help.

What is the purpose of the government? When you examine most political debates, you usually find that question at the bedrock. What makes a government good? What makes one effective? What is government supposed to do, and what shouldn’t it do? The reason we disagree so much about politics is often because we hold different theories about what the purpose of government is.

E-governance is the only way to move from good governance to proactive pro-people good governance (P2G2).

We have bloated, out-of-control, and unresponsive government agencies that need to be reined in and focused by Congress to deliver results.

In a vast & huge country like India, e-governance is the only way for effective delivery unto the last.

I come back to what I had said earlier: the policies might be there but are people benefiting from the policies? You do find that in many instances, though the policies exist, they are not having the necessary impact. That is a particular challenge in local government, because that is where all the services get delivered.

The area I hope we can learn most from Singapore is in the productivity and efficiency of its public servants.

Efficiency in government is a more elusive concept than efficiency in the private economy, which may be measured relatively easily as output per units of input. What is the government's 'output?'

How do we get more politicians to move from 'fixing' the system to reforming the system? The obvious answer is to either improve the quality of public services or reduce the public's dependence on them. Both approaches are necessary.

Politicians who lack the vision to lead the community on big issues like public transport often hide their inaction by blaming other levels of government when anyone complains.

People generally think of Conservatives as competent, and they need to see that competence in action in delivering the public services that matter to everyone.

In public administration good sense would seem to require that public expectation be kept at the lowest possible level in order to minimize eventual disappointment.

Part of my mandate is to curb corruption and streamline a cumbersome, graft-ridden bureaucracy, to put resources where they will provide the clearest results, and to untangle a complicated regulatory environment.

Once you start to provide public services that have to be run under public rules, for example child protection, then it has to go with public law. Institutions have to make a decision whether they want to do that or they don't want to do that.

If you look at government policy generally, what government tries to do in all instances is to make sure that we take care of all elements that might relate to a particular issue.

We are living in an era of transformation where we will all have to reckon with a number of revolutionary changes and challenges for the public sector. In the move towards globalization, the public is becoming more and more knowledgeable about their rights and requirements. As such, the need to revisit our traditional ways of offering public services is inescapable, if we want to ensure the establishment of a more caring public service.

The Civil Service is a vital economic asset to the UK - firstly, in the way it creates a framework for excellence in service delivery and secondly, in how it helps organise the best way to deliver modern public services on which both businesses and individuals depend.

Our battle over the size of the state overlooks a problem that is just as important and that may be easier to muster the collective will to resolve: how effective government is, regardless of its scale.