Product Usability Quotes

Any product that needs a manual to work is broken.

Products have to be designed in a way that they are comprehensible.

The utmost thing is the user experience, to have the most useful experience.

This is what customers pay us for - to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers, but it's hard for them to tell you what they want when they've never seen anything remotely like it.

Good design makes a product understandable.

At the end of the day, what matters is whether your product works and whether people like it.

I love well-designed products that combine form and functionality.

The Internet is full of choices, and nobody is going to make the choice to use a product that is hard to use or unattractive.

Good products are built by people who want to use it themselves

A design isn't finished until someone is using it.

Consumers have zero time for products that are not simple, intuitive, and attractive to use. This is especially true with Internet products, where clean and useful design is a prerequisite to keeping anyone on your site for more than 30 seconds.

It doesn't matter how good your product solution is if users don't enjoy or understand how to use it.

Good design emphasises the usefulness of a product whilst disregarding anything that could possibly detract from it.

Historically, software for business was seen as unsexy because the products were seen as so poor - they provided such a poor user experience.

Form must never trump function. Some objects are made to look so smooth, you don't know where to pick them up or how to turn them on. If I'm designing a garlic press or cheese grater, I need my hand to fit comfortably on it. I like to know, instinctively, how to use it.

All designed tools and objects are sort of extensions of human abilities, and they do tend to make life richer for us. But, an awful lot of designs, especially in this country, make life a lot more inconvenient. I'm thinking, for instance, of high-fidelity units that have so many switches and toggles and buttons and things that they confuse most people.

People who are using your product and putting up with all these issues, means that they are not actually the biggest problems.

A product is bought to be used. It has to satisfy certain criteria, not only functional, but also psychological and aesthetic. Good design emphasizes the usefulness of a product whilst disregarding anything that could possibly detract from it.

Users do not care about what is inside the box, as long as the box does what they need done.

If you think your users are idiots, only idiots will use it.

I was trying to convince all these men to try to make a product that they didn't even wear! Or if they did wear them, they were not admitting it! There was the problem right there. No wonder their hosiery was so uncomfortable.

I'm a great believer in the principle of try it and work it out. If a gadget is designed well, you can easily work out how to use it. But if you can't, it isn't shameful to read the instructions.

We want to make sure everyone has a great experience. When they buy the product and take home and plug it in, we want to make sure that first experience is comfortable and everything is there.

For most companies, the hard thing is making the product work well enough to convince a single person at a time to switch to it.