The challenge of the retail business is the human condition.
We will have to learn to lead people rather then to contain them.
I was raised not to be rude, but I also try to get the best work out of people.
I think management is about just that - managing people via man-to-man skills.
History reports that the men who can manage men manage the men who can manage only things, and the men who can manage money manage all.
You know, I think when people are in important positions in big organizations, they often get tied up with the minutia of managing money, managing things. They often forget that people deserve to be led.
A company's employees are its greatest asset and your people are your product
My career was always about working with people, and understanding issues and problems and helping them to solve those issues and problems. How you deal with people - that's what diplomacy is all about. So while I'm not a career diplomat, many of the skills I had seemed to directly translate into the diplomatic arena.
I have always said that everyone is in sales. Maybe you don't hold the title of salesperson, but if the business you are in requires you to deal with people, you, my friend, are in sales.
One does not "manage" people. The task is to lead people.
Managing a business, small or large, today requires an extremely disciplined, thoughtful approach with regard to the pressure that people are under.
Management is about human beings. Its task is to make people capable of joint performance, to make their strengths effective and their weaknesses irrelevant.
As a leader, you need to care deeply, deeply about your people while not worrying or really even caring about what they think about you. Managing by trying to be liked is the path to ruin.
Know what your people are like, and make sure they do their jobs excellently.
One of the main tasks of a manager is psychology.
You win with people, not with talent. So the quality of the people is very important in building your team. I always looked for people with a solid value system. Then I recruited kids from a cross-section of different personalities, talents and styles of play.
I don't like being in the service industry and having to deal with people yelling at me all the time. McDonald's was the hardest job I ever had - so I have a lot of respect for people who work in the fast food industry. Because it's a hard job.
Leadership is all about people. It is not about organizations. It is not about plans. It is not about strategies. It is all about people-motivating people to get the job done. You have to be people-centered.
I worry that business leaders are more interested in material gain than they are in having the patience to build up a strong organization, and a strong organization starts with caring for their people.
The key for us, number one, has always been hiring very smart people.
In managers, I look for people who can get things done through other people. The most important thing for a good manager is that the people on his team feel like he or she has integrity.
You manage things, you lead people. We went overboard on management and forgot about leadership.
There's no better example of how to lead a difficult employee than to have a child. You have another kind of knowledge from your children that's actually applicable outside of childbearing.
When you're managing a large number of people, you learn that incentives matter tremendously. You really want people to be rewarded for doing the right thing for the customers and the organization.
If you don't treat your own people well, they won't treat other people well.
