Omnichannel Retail Quotes

In the not-too-distant future, commerce is just going to be commerce. It won't be online commerce or offline commerce. It's just going to be commerce. And that will happen because of the phone.

Shopping in the future can become an experience where conventional retailers can complement the success of online retailing. Government needs to work in partnership with the sector to help make this a reality.

I'm thrilled to be joining Gap Inc., a company that understands the importance of integrating technology and retail in ways that improve the lives of its customers.

We want to be able to sell you anything, anywhere, any time you want it.

We must permeate the stores with creativity and offer service when and to the degree the customer wants it. Of course, it means offering all the omni bells and whistles they want, like in-store pickup, same-day delivery, and mobile point of sale, and all of this must be done every hour of every day the store is open.

For many years, we have repeated that the direct-to-consumer channel is growing and capturing a larger share of our customers' wallet.

Retail is now totally propelled by consumers and their needs. People can buy what they want in any way that they want it. That trend started a long time ago, and it has really changed everything.

There are retailers successfully combining conventional and online retail, like Argos or John Lewis.

The difference between online and offline commerce is basically blurring and disappearing.