Listening to Feedback Quotes

I think by paying attention to the feedback that you get on Yelp, you can very quickly integrate it into your business... The really savvy folks out there, they don't necessarily take anything negative personally, but use it as constructive feedback and adjust their business.

I gave in to the idea of paying attention to what you like and letting it help you make better stuff.

I will not change unless my manager or the people from my club or my supporters tell me.

The first step in exceeding your customer's expectations is to know those expectations.

It's definitely a good way to stay in touch with your fans. The main reason I really use Instagram is because I want to hear their thoughts and what would they like to happen and see if I can make that happen. Which is a really nice way of being in touch with them all around the world.

We take the suggestions people give us and build the best reality we can for them.

Get a feedback loop and listen to it... When people give you feedback, cherish it and use it.

I study my fans all the time, and what I learn from them will definitely be reflected in my future work.

If you keep hearing the same thing over and over again from your fan base, you should pay attention to that. But that's just another bunch of loud voices in your ear. I would imagine it makes it very hard to stay in touch with your own gut. You try to think of it as just another episode, but that never works. It just isn't.