Error Cost Quotes



He was specifically talking about defects in products, but he believed the principle was applicable to all errors and defects ranging from customer service mistakes to errors in legislative language. Deming and Douglas MacArthur are the only two Americans who the Japanese have honored with public statues. Deming taught the Japanese how to build quality control into their work processes and made them a major economic power.


He was commenting on the Iraq War and the refusal of the George W. Bush Administration to alter its failing policy. The dilemma is that by changing policy whatever administration is in power admits that the previous policy was flawed.