empathy in business Quotes

I think that business practices would improve immeasurably if they were guided by "feminine" pinciples, qualities like love, care, and intuition.

Business, like life, is about how you make people feel. It's that simple, and it's that hard.

The idea that business is strictly a numbers affair has always struck me as preposterous. For one thing, I've never been particularly good at numbers, but I think I've done a reasonable job with feelings. And I'm convinced that it is feelings - and feelings alone - that account for the success of the Virgin brand in all of its myriad forms.

You know the expression, "It's not personal; it's business." We sneer at such rot. All business is personal, all the time.

What if compassion is also profitable? What if compassion is also good for business?

Never talk to a client about architecture. Talk to him about his children. That is simply good politics. He will not understand what you have to say about architecture most of the time. An architect of ability should be able to tell a client what he wants. Most of the time a client never knows what he wants.

Half the business is done, when one has gained the heart and the affections of those with whom one is to transact it.

I think the opposite version of me is the one we don't see, which is there are tens of thousands of outrageously successful businesses of very quiet, very calculated, calm executors who are confident. You can't be successful without being confident. They believe in themselves. They have their own version of assertiveness ... I think confidence matters and I think other things matter, like I would tell you empathy is probably why I'm more successful than confidence. I'm empathic to the customer, to my business partners, to my employees.