Customer Service Improvement Quotes

Discs and memory are far cheaper than annoying your customers.

I'd rather spend money on things that improve the customer experience than on marketing.

I feel I'm able to serve my customer by knowing what she or he wants. One of the ways I'm able to do this is through my website, and email: people give me great ideas, tell me what they want, what they don't want. It's really instrumental, and helps me stay in touch with people.

I decided there must be room for another airline when I spent two days trying to get through to People Express.

My wife is really unhappy with my agent. But I'm the big winner.

Some businesses offer such a lousy customer experience that they are prime candidates for competition from Internet based stores.

In general, organizations are afraid to fire customers, no matter how unreasonable. This is a mistake. It's good for you.

Customer complaints are the schoolbooks from which we learn.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.