The customer is number one, the employee is number two and the shareholder is number three. If the customer is happy, the business is happy, and the shareholders are happy.
If you want to invest in us, we believe customer number one, employee number two, shareholder number three. If they don't want to buy that, that's fine. If they regret, they can sell us.
If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
I am wired like a CEO and care a great deal about the bottom line, but I care about my customers even more than that. That's always been my competitive advantage.
Customers should be number 1, Employees number 2, and then only your Shareholders come at number 3.
The customer is a remarkably selfish person: He takes the relationship to where the execution is in his favor.
Focus on something the customer wants, and then deliver it.
There is only one boss. The customer.
The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
Look after the customer and the business will take care of itself
To customers, it's the shirt that matters, not where it's made.
Care about your customers more than about yourself, and you'll do well.
Give your clients the earliest delivery consistent with quality - whatever the inconvenience to us.
Our new attitude is how can we put you in front of our customer.
I make all my advertising decisions based on what is best for my customers and my employees.
How many chefs when I was a young boy shouted at me during service? All I ever said was "Yes, chef." The customer is the most important. If the chef overreacts, fine. At the end of service, you apologize.
Remember that, in the end, the customer doesn't know, or care, if you are small or large as an organization - she or he only focuses on the garment hanging on the rail in the store.
Your best customers are worth far more than your average customers.
History has shown that incumbents tend to fight trends that challenge established ways and, in the process, lose focus on what matters most: customers.
The 'No.1 IT company' isn't by volume, it's in relation to business customers because those are my customers, not the consumer. Who do they view as their most important partner? That's my definition of the 'No.1 IT company.'
