Customer Management Quotes

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

If you go into business school and suggest firing a customer, they'll kick you out of the building. But it's so true in my experience. It allows you to identify the customers you really want to work with.

Use your CRM to retain customers.

When you hear voices in your head that tell you to shoot the pope, do you do what they say? Same thing goes for customers and managers. They are the crazy voices in your head, and you need to set them right, not just blindly do what they ask for.

You have got the right strategy, the right geography; you have got the right customers. You need to prioritise them better; we need to grow them better, mind them better. We need to give more value to them, and we need to execute a lot of areas in the organisation where we are not executing.

In general, organizations are afraid to fire customers, no matter how unreasonable. This is a mistake. It's good for you.

Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their relationship with their customers at every point during the buying process.

The customer is always right...even when they're wrong.