Complaint Handling Quotes

Don't whine, complain, or make excuses.

Listen to the customer's complaint and act fast.

Running to Mommy and Daddy on the campus grievance committee is unworthy of strong women.

I think a compliment ought always to precede a complaint, where one is possible, because it softens resentment and insures for the complaint a courteous and gentle reception.

…diligently investigate all complaints which may come to you from any source…and upon your own initiative of violations of the Elkins Act which prohibited “rebates and other discriminatory practices” on the part of corporations.

I was literally calling my customers who were complaining on social media and having a dialog with them, and sending them money.

When a buyer leaves a negative review, it is a great opportunity to connect and find out why they did and how to make your business better.

I've learned over the years, when someone is complaining or wants to vent and has something they want to tell you, they don't necessarily want you to fix it.

Know how to effectively voice a complaint or make a claim at a retail store.

I did have a constituent four or five years ago - she never liked me. So, she called, I returned her call, and she was complaining about something, and she said: 'And why do you always use green? I think it's narcissistic.' And I said, 'Well, ma'am, everyone has to have a gimmick, and that's my gimmick.'

I think we all have to ask ourselves, as leaders, do we have the right processes in place for complaints to be filed and for people to feel protected?

I'm the person who wouldn't send back my food even if I got steak when I'd ordered fish.

A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.

One of the things that happens to you if you write about restaurants - one of the reasons restaurant critics are the real heroes - is that whenever anyone has a grievance about any aspect of the business, they tell you about it.

I sometimes question whether journalists here are being asked to take up roles that are not ours. I get calls from people complaining that their telephone is out of order or that electricity is cut, and I sometimes wonder why don't they call the telephone or electric company.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.