Sales are contingent upon the attitude of the salesman - not the attitude of the prospect.
I once spent a spent a summer selling encyclopedias door to door.
Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.
In sales, a referral is the key to the door of resistance.
The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.
I was fascinated to see that if you knew what you were doing, you could sell a $3,000 computer system over the phone.
If you're in business and you make a sales call and that lead doesn't buy from you, you don't sit there all day mourning the loss of that lead. You go out there and make 10 more sales calls!
