Donald Berwick Quotes
We must accept human error as inevitable - and design around that fact.
Citations
Berwick, Donald M. "Continuous Improvement as an Ideal in Health Care." The New England Journal of Medicine, vol. 320, no. 1, 1989, pp. 53-56.
Related Quotes
Donald M. Berwick is a former Administrator of the Centers for Medicare and Medicaid Services (CMS). Prior to his work in the administration, he was President and Chief Executive Officer of the Institute for Healthcare Improvement a not-for-profit organization.