Rosabeth Moss Kanter Quotes
Pessimists see problems as stemming from stable and universal causes, thus making them less susceptible to corrective action. Optimists, in contrast, view problems as temporary and resulting from specific factors that will either change or be changed.
Citations
Kanter, Rosabeth Moss. Confidence: How Winning Streaks and Losing Streaks Begin and End. Crown Business, 2004.
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Rosabeth Moss Kanter is the Ernest L. Arbuckle professor of business at Harvard Business School. She is also director and chair of the Harvard University Advanced Leadership Initiative.