Emmett Shear Quotes

At its core, banking is not simply about profit, but about personal relationships.

You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.

By getting your customers to agree with you in small steps along the way, you have a better chance of reaching agreement when it's time to do business.

It's very easy for trusted companies to mislead naive customers, and life insurance companies are trusted.

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

We have a highly specialized customer and want to give her the best experience somewhere she can trust.

It's a real pleasure to earn the trust of your customers slowly over time by doing what's right.

We're building a lifelong relationship with people, and every great relationship has to be built on trust.

Brands are all about trust. That trust is built in drops and lost in buckets.

Besides having an audience, the most important currency for any leader is his or her reputation. And having a reputation for over-delivering on what's expected of you should give your visitors, subscribers and customers more reason to spend their money with you and refer their friends.

I think that the direct conversation is exactly what companies need to earn trust of customers. Admit an error. Fix a problem. Commit to doing better. That is only human.

Whether you have incredible products like at Apple or a great service business, it all comes down to fundamental trust and relationship-building with your customers.

We have some inherent cost and infrastructure issues that are difficult to deal with, no questions. From my perspective, we have to work on the revenue side primarily. We've lost some customers. We need to rebuild the trust with those customers and get them back.

I see before me the statue of a celebrated minister, who said that confidence was a plant of slow growth. But I believe, however gradual may be the growth of confidence, that of credit requires still more time to arrive at maturity.

A person will not buy from you until he is convinced that you are a friend and are acting in his best interest. You must make this clear.

Customer satisfaction is worthless. Customer loyalty is priceless.

You should think of your customers as partners, or better still, family.

[In relationships with a directors] I want to be able to give and take, and I can't name what it is: respect, energy, investment in the task, focus, humor, intelligence, but I always feel responsible for taking the money.

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.

We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.

I've always found credit isn't just something you take - it's something people give you when they see how hard you're working.

Customers will want to talk to you if they believe you can solve their problems.

If confidence is a plant of slow growth, credit is one which matures much more slowly.

Maintaining the trust of the consumer is critical to our business

Each economy relies on the credit system, that is, on the erroneous assumption that the other will pay back money pumped.