Ken Marino Quotes

If a user is having a problem, it's our problem.

It's so important to experience what your customers are experiencing and listen to their suggestions.

Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations.

Ultimately, we're in the service business. We will always have an important human element.

The funny thing was, with IT, I was never really a tech type of person: I was better with people, good at dealing with people. I had technical experience; I knew the nitty gritty. I could never be a programmer or anything, but I knew my way around.

Ask anyone in the industry if Bumbada is accessible. A technical hand can call me at 2 A.M. and I will be there to help him.

I have no fans. You know what I got? Customers. And customers are your friends.

Obama said they've had some glitches with the Affordable Care website. I'll tell you something. If you order a pair of pants online and they send you the wrong color, that's a glitch. This is like a Carnival cruise, for God's sake!

People who tell computers what to do, and people who are told by computers what to do.

Serving our end users is at the heart of what we do and remains our number one priority.

No computer network with pretty graphics can ever replace the salespeople that make our society work.

Computers no longer interface with humans--they interact, and the interaction will become steadily deeper, more subtle, and more crucial to our collective sanity and ultimate survival.

The Macintosh was supposed to be the computer for people that just wanted to use a computer without having to learn how to use one.

The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.

My worst personal problem is that my computer doesn't understand me.

Few years ago I did 30m in 3.7 seconds. Whether that makes me quicker than [Usain] Bolt, I don't know! We all know Usain is the best.

The security officer smiled and said, ‘Good afternoon, ma’am,’ to me before I gave him ID.” “It’s a sick world, Eve.” He resisted taking her hand for another squeeze. “A sick, sad world.

I can barely even run a computer. God knows what I'd get on online dating. I'd get something that was subhuman or something.

Lily, the caretaker's daughter, was literally run off her feet. Hardly had she brought one gentleman into the little pantry behind the office on the ground floor and helped him off with his overcoat, than the wheezy hall-door bell clanged again and she had to scamper along the bare hallway to let in another guest. It was well for her she had not to attend to the ladies also.

In the sales profession, the real work begins after the sale is made.

Customer service will become the primary value added function of every business.

I told you, computers are like women. If you shout at them or ask them to do too many things at once, they shut down and you won't even get a sniff" pg. 4

You know the expression, "It's not personal; it's business." We sneer at such rot. All business is personal, all the time.

In a way, whoever you know in a certain place defines that place for you.

I spend almost as much time figuring out what's wrong with my computer as I do actually using it.