Mercury Insurance Reviews
User Ratings: 7.1 (based on 5 reviews)
 Mercury Insurance was founded in 1961, with its headquarters in Los Angeles, California. The company is ranked as the third largest auto insurer in California, and is still fast growing. Mercury Insurance operates in many other states in America, and offers additional products to auto insurance such as home insurance, mechanical breakdown insurance and different property insurance. |
Average Ratings (5 reviews) |
Recent Mercury Insurance Reviews:
Very thorough and always friendly
August 15, 2010 - New York
I have been their loyal customer for about three years already. I own a garage, and from experience, they have only denied one claim, as one turbo audi had its oil pump screen clogged with sludge, but the client couldn’t provide oil change receipts. The insurance company informed me that had they been able to produce these, their claim would have come through. For the part, they didn’t want to pay the Saturn dealer in ...
Hasn't earned my trust
August 10, 2010 - Virginia
I’m bothered about how they first tell you they would give you a good rate, and find a blemish on your record so they could charge more. They lowered it back when I complained. There were always unpleasant letters warning of rate increase. I definitely could not endorse them to anyone I know.
Not readily available
August 4, 2010 - Maryland
I would not recommend Mercury Insurance. I liked my agent, but not the company. They would just raise their rates without any warning, and you can’t even ask anyone why, because there’s no easily accessible phone number to call. Very bad experience with them.
Looking for a better company
July 13, 2010 - South Carolina
I am still with Mercury, but I’m looking for a better company. I tried calling them to find out my policy’s expiration, and they’re closed. I find out that their hours are from 8:00am to 4:30pm. Very difficult to get ahold of. I tried again at 8:05am, and I’m put through the answering machine, so I could leave a message. I’m so irritated. They don’t have a caller queue like other normal companies.
Poor customer service and availability
July 8, 2010 - Alabama
While Mercury Insurance has lower prices, they also have very bad customer service. They don’t have a customer service center like other companies do. I bought my car on a weekend, and I wasn’t able to get it insured until the next business day, because they don’t answer on weekends. In effect, I couldn’t use my new car until the business day. They’re very sadly lacking in the customer service department. As I result, I ...
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