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Liberty Mutual Auto Insurance Reviews

Rental

Reviewer: Anonymous (Tennessee) - March 7, 2011

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I just wanted to say to the lady about waiting 2 hours for a tow truck. That is the case with most insurance companies but I had a break down and my son had a break down while covered under Liberty Mutual. I called my own tow truck both times, paid the bill, mailed the receipt in and they sent me a check for reimbursement. You don't have to wait two hours in the cold.

Liberty Mutual Auto Quote

Reviewer: Anonymous (South Carolina) - December 16, 2010

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I have Nationwide insurance now and they are pretty good, but sometimes not there in a way that I need them to be. So I did a Auto quote online for Liberty Mutual. I feeled out the forms and got a quote of $143.58/month. I pay much less than that where I am at now so decided to stay.

Nice website , fast , indepth, great rates!

Reviewer: surface_looker (California) - November 20, 2010

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I believe this company is great , so far! Rates with higher coverage were only a few dollars higher a month or year! Quote questions were indepth and website was easy to use. below is a copy of quote. Choose Your 12-Month PolicyPrint Email Save Standard $30.50/month Plus $32.92/month CUSTOMIZED$30.50/month $366.00/year Compare all quotes To Buy this Policy: Call 1-888-369-3727 Contact a Local Agent This quote is based on your current Bodily Injury Coverage limits. To save you money, Comprehensive and Collision Coverage were not included based on the age of your vehicle. Policy Coverages Limits Premium Bodily Injury/Property Damage 25/50/25 $270.00 Edit Medical Payments 2000 $54.00 Edit Excess Medical Payments No $0.00 Edit Uninsured Motorist 25/50 $42.00 Edit Vehicle Coverages Limits Premium Vehicle #1: 1994 FORD EXPLORER Utility Vehicle - Four Wheel Drive Comprehensive Deductible No Coverage $0.00 Edit Collision Deductible No Coverage $0.00 Edit Uninsured Motorist Property Damage No Coverage $0.00 Edit Towing Reimbursement No Coverage $0.00 Edit Rental Reimbursement No Coverage $0.00 Edit Liberty Mutual Features 12-Month Policy Local & Professional Sales Service & Claims Teams Car Windshield Repair Sign & Drive with Enterprise Over 1,500 Total Liberty Care (TLC) Facilities Policy Start Date: November 20, 2010. Your auto quote is valid until midnight on November 19, 2010. The premium quoted is an estimate and may change based on additional information obtained during the purchase process. This is a quote for insurance based only on information you provided and rates on the date prepared. Rates are subject to variability. Any coverage displaying a $0 premium for a vehicle does not apply for that vehicle. No underwriting eligibility/review has occurred. Various consumer reports may be ordered to confirm the accuracy of the information you provided. The above quote assumes the consumer reports we obtain will reflect financial stability that meets certain criteria. This is not a contract or binder of coverage. Policy Start Date: November 20, 2010. Your Quote ID: C43-00019-71839 $32.92/month $395.00/year Compare all quotes To Buy this Policy: Call 1-888-369-3727 Contact a Local Agent This quote is based on higher Bodily Injury Coverage limits. To save you money, Comprehensive and Collision Coverage were not included based on the age of your vehicle. Policy Coverages Limits Premium Bodily Injury/Property Damage 50/100/50 $286.00 Edit Medical Payments 2000 $54.00 Edit Excess Medical Payments No $0.00 Edit Uninsured Motorist 50/100 $55.00 Edit Vehicle Coverages Limits Premium Vehicle #1: 1994 FORD EXPLORER Utility Vehicle - Four Wheel Drive Comprehensive Deductible No Coverage $0.00 Edit Collision Deductible No Coverage $0.00 Edit Uninsured Motorist Property Damage No Coverage $0.00 Edit Towing Reimbursement No Coverage $0.00 Edit Rental Reimbursement No Coverage $0.00 Edit Liberty Mutual Features 12-Month Policy Local & Professional Sales Service & Claims Teams Car Windshield Repair Sign & Drive with Enterprise Over 1,500 Total Liberty Care (TLC) Facilities Policy Start Date: November 20, 2010. Your auto quote is valid until midnight on November 19, 2010. The premium quoted is an estimate and may change based on additional information obtained during the purchase process. This is a quote for insurance based only on information you provided and rates on the date prepared. Rates are subject to variability. Any coverage displaying a $0 premium for a vehicle does not apply for that vehicle. No underwriting eligibility/review has occurred. Various consumer reports may be ordered to confirm the accuracy of the information you provided. The above quote assumes the consumer reports we obtain will reflect financial stability that meets certain criteria. This is not a contract or binder of coverage. Policy Start Date: November 20, 2010. Your Quote ID: C43-00019-71839 Personalize your quote by selecting the coverage that's best for you. Questions about coverage? Check out our Coverage Estimator. Policy CoveragesLimitsBodily Injury/Property Damage 15/30/10 15/30/50 25/50/25 25/50/50 50/100/50 50/100/100 100/300/50 100/300/100 250/500/50 250/500/100 Medical Payments No Coverage 1000 2000 3000 4000 5000 25000 Excess Medical Payments No Uninsured Motorist No Coverage 15/30 25/50 Vehicle CoveragesLimitsHow would you like to apply your vehicle coverages? Same for all vehicles Set each vehicle separately1994 FORD EXPLORER Comprehensive Deductible No Coverage Full 50 100 250 500 1000 Collision Deductible No Coverage Waiver Of Collision Deductible No Uninsured Motorist Property Damage No Coverage 3500 Towing Reimbursement No Coverage 50 Rental Reimbursement No Coverage

Quick service. Fast claims.

Reviewer: nora (New Jersey) - August 14, 2010

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I hit a pole one time, and wrecked my truck. It was the whole front that was damaged, and all my fault. I went online and filed a claim with Liberty Mutual. I was contacted the following day, and was told that I can bring the car to any repair shop or to one of their authorized dealers. I thought it better to send it to someone I trusted. The quote for repairs was even more expensive than the truck. When the adjuster visited, I was informed that the truck was totalled. They asked if I made any improvements on the truck, and if I had any receipts for those. They were efficient and professional. I got an adequately-priced check in 2 weeks. I expected my annual premium will increase dramatically, but it only went higher by $90.

Fairly reliable

Reviewer: bret (Texas) - July 15, 2010

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My wife wrecked our S-10 when she hit another lady’s car on the way to work one morning. Liberty paid us the liability coverage within 3 weeks, and everything was back to normal afterwards.

High premium for teens

Reviewer: Parker (Minnesota) - July 5, 2010

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You might get good prices from Liberty Mutual, but speaking from experience when I wanted to include my 16-year-old daughter in my policy, the rates went up from $1419 to $2980. That’s an astonishing 110%. Customer service is bad too, because they seldom return my phone calls or answer emails. If you’re from the metro area of MN, I really do not recommend Paul Plum, my agent. There will seem to be a lot of discounts, but the corporate takes them away eventually, and you’re left trapped in the contract until it expires.

Price high for non-home owners

Reviewer: Johnny (Colorado) - June 30, 2010

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I had Liberty Mutual for about 19 years. During that time, I’ve had no tickets, no accidents, and high credit rating. Suddenly though, at renewal time, my insurance increased by $350. I called to asked them why this is so. The first two calls weren’t able to answer me, while the third one told me that it’s because I only rent, and did not own my home. I just don’t get why that affects my rate. I think it’s discrimination.

Will make you wait a looong time

Reviewer: Mel (Wisconsin) - June 26, 2010

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I was with Liberty for a little less than a year. I had all sorts of discounts, even an employee discount. I then decided to compare quotes, and that’s when I realized that other companies were offering more coverage for half of the amount we were paying Liberty! I didn’t know how expensive they were until then! Once, when an older car died on me, I called their roadside assistance. I had to wait 2 full hours for a tow truck. Some of the local police were there waiting with me. They helped me contact local towing companies to see if any were affiliated with Liberty, but there were none, though they could all be there in 30 minutes. So we all waited in the cold for 2 hours. I then terminated with Liberty and returned to AAA.


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